In addition we offer FREE DELIVERY for customers on all orders on a 5-7 days delivery service (conditions apply). For our EU customers we use UK Mail and Parcelforce Worldwide for deliveries. These carriers provide effective track and trace delivery service to all countries within the EU.
Last Order Dates
We want to help you plan your Christmas. As such, for UK deliveries, we will guarantee that you receive your orders, if placed by the dates below:
Before 2pm on Thursday 22nd December – UK Next Working Day Delivery (£9.95 PER ORDER)
Before 2pm on Monday 19th December – UK Standard Delivery (£5.95 PER ORDER)
For Non-UK Destinations, please see below (all orders need to be placed by 4pm on these dates):
Next Day orders placed before 2pm on Saturday 24th December will be delivered on Wednesday 28th December. Orders placed after the above dates will be processed and shipped from 28th December and will be delivered within our normal time-scales. Please consider the New Year’s Day Bank Holiday when placing your order.
You will only receive your purchase on a Saturday if you have paid for (and are eligible for) Saturday Delivery.
Please note: Next Working Day delivery does not include Saturday delivery. If no one is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery.
We dispatch orders on weekdays only, Mon-Fri except Bank Holidays. If you place your order on Friday before 1:00pm on a Next Day service, then it will arrive on Monday. If you place your order over the weekend on a Next Day service, then it will arrive on Tuesday. For smaller items we can offer either FREE delivery or a lower delivery price.
Please call us on 0333 800 7272 to ask for this service and to confirm the costs. For EU Deliveries please allow for 3/4 days for delivery.
UK Mainland & Free Delivery Exceptions
These rates exclude deliveries to Scottish Highlands & Isles. N.Ireland & BFPO Addresses. In addition Free delivery is NOT available to the following postcodes:
AB31, AB33-45, AB 51-56, HS 1-9, IV 1-28, 1V 30-32, IV 36, IV 40-49, IV 51-56, IV 63, KA 27-28, KW 1-17, PA 20-38, PA 41-49, PA 60-78 , PH 19-26, PH 30-44, PH 49-50, TR 21-25, ZE 1-3, All BT, All GY, All JE, All IM
Our couriers will try to deliver to you or your next door neighbours to obtain a signature. If no one is available to give a signature they will put a card through your door to let you know where your parcel is and they will state that they have attempted delivery and will try again on the next working day (not Sat/Sun). If you call the number on the card, the couriers will arrange re-delivery on another day convenient to you; you can also arrange to collect your parcel from the depot if you prefer.
We are not obliged to supply the goods until we have confirmed acceptance of your order. All products are supplied subject to availability. In the event that we are unable to supply any item ordered, we will inform you as soon as possible. All images of product on this site are for guidance only.
All prices include VAT at 20%.
If you purchase an item from us that for any reason fails to give you complete satisfaction, you may return it to us for an exchange or refund as long as it is new and unused and in it’s original packaging.
Refunds will be applied based on the original method of payment. This guarantee must be exercised within 30 days of your receipt of the merchandise. Proof of purchase will be required.
Full refunds for faulty goods will be given as long as no signs of misuse can be seen.
Unwanted items that are returned, will receive a full refund less the cost of postage. Our postage charges are £10.00 to Mainland UK, and £16.00 for N.Ireland, Highlands of Scotland, and offshore Isles.
If for any reason you decide to return an unused or faulty item, please send to the address below. On receipt of the goods we will exchange, credit or refund which ever is your preference.
Please include a covering note with your name, address and account number. Please explain the action you would like us to take. We can accept no responsibility until a member of our staff has signed for receipt of the goods
116 Cleveland Street
If you send a product back for an exchange, we may charge you for shipping the new product back to you.